Feature Overview
The four layers of PayOps Copilot
Copilot is a layered platform. Signals feed insights. Insights guide operations. Operations produce narratives that keep every stakeholder aligned.
Signals Layer
Collects processor webhooks, issuer feedback, and bank events. Normalizes every message so operator workflows start with consistent context.
Insights Layer
Highlights approvals, declines, refunds, and disputes. Explains shifts in plain language for finance, risk, and product stakeholders.
Operations Layer
Guides incident response with playbooks, SLA timers, and ownership. Connects anomalies to merchant impact and follow-up tasks.
Narratives Layer
Delivers daily and weekly briefings that summarize health, forecast exposure, and log decisions for audit and compliance.
Built for enterprise readiness
- Self-hosted option with Docker + Cloudflare tunnels.
- Vendor-neutral event schema you can extend in SQL or Snowflake.
- Read-only ingestion keeps your PCI posture intact.