About PayOps Copilot
Built for operators who own the payment experience
We are a distributed team of payments engineers and support leads who experienced the friction of reconciling incidents across multiple gateways. Copilot reflects years of operational runbooks, issue retros, and PSP migrations condensed into a reliable daily companion.
Our mission
PayOps Copilot exists so finance, operations, and engineering leaders can trust the flow of funds across their business. Rather than bolt alerts onto each processor, we focus on the connective tissue: providing shared context, ownership clarity, and a single story for every anomaly. Solving disputes or payout delays should not demand dozens of browser tabs or offsets spreadsheets.
The team
We have operated payment stacks at scale across SaaS, marketplaces, and consumer platforms. Our backgrounds span risk engineering, finance operations, developer tooling, and customer support. We've tuned fraud models, written issuer integrations, and sat on-call during peak season incidents. Copilot distills those lessons into product defaults that help your team stay ahead of variance.
- Engineering. Specialists in payments infrastructure, realtime data pipelines, and secure multi-tenant architectures.
- Operations. Former payment ops managers who understand reconciliation cycles, scheme mandates, and merchant communication.
- Customer success. A dedicated group of guides who translate product capabilities into workflows that work for your org chart.
How we work with clients
Every deployment starts with your current processors, PSP data feeds, and incident cadence. We embed alongside your operators to blueprint the lifecycle of a payment failure — from detection to resolution. Copilot then automates the repetitive steps, enforces accountability, and broadcasts status in language executives and agents understand.
The result is a calmer operational rhythm: fewer surprise outages, faster escalations to vendors, and clear retros that drive upstream fixes.
Connect with us
We partner closely with teams rolling out new payment processors, redefining dispute playbooks, or preparing for seasonal volume spikes. Share your stack and operational goals — we'll respond within one business day with next steps.
Email [email protected] or request access to start a briefing.